After paying for a tour for seven members of my family, I feel extremely disappointed. We chose Elevated Sedona Wine Tours expecting a premium, curated experience as advertised, but what we received was far from it. While the van was comfortable and the driver competent, the experience felt like nothing more than a glorified taxi service.
On top of that, we had to pay for every single wine tasting at three different locations, which made the overall cost feel excessive and unjustified.
The tour was also advertised as lasting 6-7 hours, but we only received 5 hours, further diminishing the value of the experience. When we expressed our concerns to the tour guide, her dismissive response—"Next time, drive yourself"—was unprofessional and insulting.
This tour did not deliver on its promises, and it is absolutely not worth the cost. I cannot recommend it to anyone, and I strongly urge the company to reevaluate its offerings and customer service to provide the value it claims to offer.
Одговор домаћина
Dec 2024
If you had reached out directly during the booking process, I would have been able to provide more detailed information and clarify any differences or unique aspects of this particular tour. I did attempt to contact you after your booking, but unfortunately, I couldn't reach anyone. We have thoroughly reviewed our advertising and are confident that it accurately represents our offerings.
You made assumptions or had expectations regarding the type of tour you booked online that was not in our description. Social group tours are designed to be budget-friendly and cater to a larger audience. Private tours, on the other hand, generally offer a more tailored and intimate experience but at a higher cost. You booked the more budget friendly social group tour. Had I spoken to you on the phone when you booked, I would have known that you would have been better off with a private tour. The other couple on the same tour that day gave a 5-STAR review!
Our tours are designed to last between 5 to 7 hours, giving you ample time. We do our best to estimate tour durations, but there are factors that can affect the actual time, such as the day of the week, the season, and the number of pickups involved.
It was noted that throughout the tour, members of your group frequently requested visits to locations outside of the planned itinerary. Additionally, by the second stop, it seemed that several members of your group were very intoxicated.
Furthermore, it was reported that someone in your group repeatedly made physical contact with the guide, which made her feel uncomfortable.
If you're seeking an excellent group tour with others at one of the most competitive prices in town, this is the tour to choose. However, for those desiring a more personalized experience, which might better suit your preferences, we do offer private tours. We believe this might have been a more fitting option for Jose.