Hi Robert. That’s certainly disappointing. Our guides are all theatrically trained and are either stage actors or comedians. We try very hard to keep folks engaged, as well as shaded. Do you know which guide you had? We honestly haven’t received a two star review in years and years so my main concern is that it doesn’t happen to anyone else, and I’ll pull this guide for more training (on tour guiding 101, as I’m sure he knew his history, or I wouldn’t have let him out there). If you email
[email protected] with that info, I’d consider it a big favor for the company. So sorry that your experience was clouded by the baking sun.