Date of tour: 11-08-2019
Time of tour: 2:30pm
I am from Australia travelling to the states for family. Whilst here, i decided to take upon the opportunity to visit the studio. It was just my cousin and I and we sat at the front of one of the car looking forward to learning and enjoying a day out. Unfortunately, our experience lacked in enthusiasm and enjoyment due to the guide named Walt. Some circumstances were calling us out to the rest of the group, which was intimidating and belittling; his overall mannerism was quite bad. On finding out that my cousin had previously been on the tour before, he remarked snidely “would you like the finish the tour for me?”. On another instance, a lady was having trouble with the stairs and therefore needed to use the lift provided. The guide seemed annoyed at this and his remarks were uncalled for and unprofessional, sarcastically saying things like “we will just wait for her then” and pointing at his watch. A part from being rude and sarcastic, he lacked personal hygiene which quite obvious. This guide was not a pleasant man, especially towards myself and my cousin (although i did notice some comments of his towards others in our group) and he made our whole experience quite disappointing. I was looking forward to this day and came out displeased and not wanting to recommend it to any friends or family. There were some other guides which we passed who seemed quite lovely, i was saddened that the tour perhaps could’ve been better if we had someone else.