First, I am glad the driver was able to make a bad situation bearable. That weekend was operationally difficult of which we have conducted a full review of scheduling. I am sorry you had a tough time in traffic, please email us at
[email protected] with your booking number and I can see what I can do about rectifying it. Regarding, your guide, that is not the standard of service we want. We want all guests to feel welcome and if you could provide his name in the email to us, we will certainly discuss this review in his next evaluation.