Dear tthomas44,
We are truly sorry to hear about your circumstances, and we deeply apologize for what appears to be a lack of urgency on our behalf.
USA Guided Tours aims not only to provide quality tours, but outstanding customer service as well. Hopefully, you will allow us to properly address your concerns by emailing your name and telephone number to
[email protected]. We also encourage you to include any detailed feedback about your previous interactions with our team. Upon receipt of your message, our management will surely follow up with appropriate action.
We apologize again for your frustration, and we look forward to assisting you.
Respectfully,
Sierra L.
USA Guided Tours