Hi Chris,
All of our tour guides are supposed to get off the bus with the guests at each stop. I am saddened to hear that didn't happen on your tour. Can you reach out to us at
[email protected] with the Guide's name and any other information on your tour (like your booking number) so we may follow up with our staff at our next check-in? Thank you for your assistance. Additionally, we check our microphones before each tour to ensure they are working. Was it difficult to hear because, in this case, it did not work properly? Thanks,