My flight changed, so I was unable to make the tour. I called to let your business know of my dilemma and see if I could get a refund. Nope, only way was for someone to take my place. You could have at least refunded half my money back. You said you would try and fill my seat to replace me, but how would I know? For all I know, you filled my seat and got double the pay. Sad!
Одговор домаћина
Mar 2022
I apologize you were not able to fly but we hold a strong cancelation policy that we need to stick to. You called us at 8:30am the day of your 3pm departure telling us your airline flight changed and you were leaving right then. Had we had more time to fill the seat or we had more notice we could have helped more. We looked into the airlines that day and did not see any flight that time was changed to hours earlier so last minute but if you can provide documentation of the AIRLINE changing your original later flight to a much earlier time then we can see what we can do. Also want to note that we did NOT fill your seat. The flight you were scheduled on took off with your seat empty which we have proof of on video and flight manifest. We run an honest operation here at Air Maui so had we filled your seat we would most definitely would have let you know.