My husband is petrified of heights and at the end, the was so glad he did. He expressed how nervous he was at the beginning before taking flight, but once we landed, he had had the best experience and didn't know why he panicked.
Bob was our pilot in his ballon, Tequila. He has fun while he's up there and is very informative. He has a good sense of humour, as do the other pilots (based on what I heard over the walkie-talkie). He loves taking photos while in flight. He got super excited when he noticed other balloons in the background, so we ended up with a dozen photos.
The experience in itself is beyond words. You don't feel like you're going up or moving. It's just that smooth. The basket in which we are, is high (up to the pectoral, I'd say --- just below the arm pit (for women)) and there are 4 compartments. They can fit up to 6 people per compartment, but it gets a little cramped. The pilot prepares you for a potentially bumpy landing, but it's mostly a precaution. They can't predict how nature will react, so it's best to be ready. Our landing was so easy and smooth - we all wondered if he was joking about the rough landing and briefing.
Before even going up in the balloon, we checked in and were able to enjoy some coffee and pastries. Bathrooms were also available.
After the balloon ride, we had a nice breakfast with mimosas. We went all out when we chose our package. The breakfast was held in the same place we checked in.
However, some days, balloons can't fly. Every balloon company on our side of the highway was able to take flight, however, the company accross the way was unable to take off. Maybe the winds were different ? Either way, don't be upset. They don't want to cancel flights, but they rely on weather conditions and safety comes first. This is why it's suggested to book this activity towards the beginning of your trip, should you need to rebook due to weather.
Overall, this activity is a MUST TRY! It's a once in a lifetime and the scenery is just so gorgeous. Napa Valley Balloons staff is wonderful, as well. They take great care of you.