Very professional, organized, knowledgable, and kind organization. I've been to Napa several times but have never experienced it like this! Spectacular views of the valley, but also really fun to see them prepare the balloons, learn a little about how they work, see how they collapse, etc. We got lucky with a clear day, and the whole experience is very special. Worth the cost, worth getting up early, worth making it a part of your trip!