We had a horrible experience with this company during my vacation in Oahu with my boyfriend.
The staff, including the crew of the boat and the girl working at the booth, are very unprofessional and impolite. For starters, each party in our boat had a ride much shorter than the 15 minutes they promised when we made the reservation. When it was my boyfriend and my turn, the crew put us with another single man, without any notice in advance. We told him we don't want to do that, but the crew insisted by saying that we are too light. We had no choice but taking the ride with the third person. We understand the whole safety issue, BUT we would appreciate it if their staff could tell us when we made the reservation for two of us parasailing together or before we got on the boat or at least before we committed to pay for the extra photo service when we had been on the boat for 40 minutes. NOT the last minute. We were shocked and this is really insulting. When we told the girl working at the booth we were unhappy about this trip upon return, she kept blaming Big Wave Dave Surf Co. who helped us book this parasailing trip, she even blamed us. She called (or pretended to call) Big Wave Dave Surf Co. couple times but told us no one picked up.
This is unbelievable. It is supposed to be a romantic trip for us, but instead we were mistreated and insulted. Be aware of this company.
I forgot to mention that we also waited for at least 20 minutes before the driver showed up. The entire 3 hours we spent with company is a waste.