I recently participated in the Cannery Row Go Car Tour, and unfortunately, it did not live up to our expectations. From the start, the instructions to get there were incorrect. We were told it was in one location, but it’s actually in a plaza at the Portola Hotel and Spa, which caused unnecessary confusion.
When we finally arrived, we were told the go car we were assigned had mechanical issues, yet the guide still gave it to us. Unsurprisingly, it broke down right around the corner, raising serious concerns about our safety. Why would the guide intentionally give us a malfunctioning vehicle, especially knowing it could put us at risk?
We ended up wasting valuable time—time we paid for—waiting for assistance. Worse yet, there was no offer to compensate us for the inconvenience or the faulty car. Instead, they switched us to a different vehicle, a slower, caddy-style electric car, which was not what we wanted at all. This replacement completely altered the experience we had driven six hours to enjoy.
In theory, the tour could have been a great time, but we didn’t get the full go car experience we had anticipated and paid for. It’s extremely disappointing to have paid full price for a tour that fell so far short of what was advertised.