My family was extremely disappointed after this tour. First, my email had the wrong address for the bike shop, so we had to call and find out that the correct address was 2 blocks away. Second, our tour guide did not show up, so we had to call again and wait 20 minutes for a new one to show up. Third, they don't tell you that Central Park does not allow bike rentals in the park, so you have to go to a bike shop that is 3 or 4 blocks away and then ride through the busy New York streets to get to the park. My kids were really scared riding in the busy streets. However, our tour guide was pretty decent and he did come give us the tour on short notice since the first guy didn't show up, so I guess that was one positive thing about our experience. I also wanted to mention that the bike shop and tour company are not the same company. I don't think the bike shop has any advance notice about the bike rentals for the tour, so they will have no helpful information for customers who show up ahead of the tour guide. Please note that we did enjoy the tour itself, so if you approach the tour knowing everything I have mentioned, you will be better prepared. There are lots of interesting things to see in the park and the bike ride is fun.