My Husband and I were very excited to go on the night on and off trip in Washington DC. This tour was picked because we have always signed up with Viator and especially this year. Usually the tours are superior and outstanding. This one was not. It was the most expensive out of all the jump on and off night tours, but as I stated usually it is superior. It started with one hotel pickup. Usually Viator has a couple of choices. We knew this so we did pay the 25.00 lift to get to this tour. We arrived early as stated and suggested. The tour vans that showed up five minutes before takeoff seemed not organized as to who goes on what van. We waited until a lady who was flustered checked her list. She said we are to go into the other van. The tour guide to that van was not here yet, the driver was. So by the time we got to get into our van. the only options left for us was the back. Which was not an easy task since my husband is 6'3 and I also had a hurt knee. We waited for our guide. Who was taking public transportation and running late. (we were requested to be early she should have been too) We take off (masks required, which is ok) then got off first stop. The treasury. On the way there it was hard to see what she was pointing out, due to being in the back. When we got out the stairs to get out were have of my foot (I have small feet) And was told to go down foot sideways and nothing to hold onto. Luckily it was still light so I was able to see. We arrived at the the Treasury Building. The Tour guide continued to talk for minutes non stop. Half was not about the Treasury building so I googled the wiki to read the history and learn. I forgot to add. Each time the tour guide got out she did not wait for the van to empty, she continued to walk and talk, making it hard as the night grew dark and being at the end of the van to find her and hear her. At one time a PAID elderly person said I can't hear you. Her reply was then keep up. He was in his later 80's. And it's hard to keep up when she is going at her speed and not caring about the people who paid to see and hear her. As the night grew darker. One couldn't even see where the small steps were to the van. Being maybe three inches wide, and two off the ground, it would have been helpful to have a light on those stairs. Its amazing no one fell. I stumbled a couple of times. Luckily the driver and my husband was there. But to have a night tour, to where you go in and out there should be lighting on the stairs of at least a flashlight. This was very dangerous. As I mentioned our tour guide did not wait for the van to empty each time we got out, which was many times. She got out first and started walking. What I did not mention was she did not have a flash light either. Sometimes she used her phone flashlight, but then to conserve her battery she left the flashlight off. So you have a group of Seniors ranging from 60's-80's walking in the dark trying to find where the tour guide is can't see very well, not hearing because she is not waiting for the group. When she did stay stationary at the sight we were to see (not getting there but once she did arrive) Some history was given, but a lot of her history throughout the night in the City Of Washington D C. was given. So much so it was actually a joke. Like she is the only one to find the tunnels and know the tunnels in the Capitol Building. Anyway. She seemed nice, she was into her smartness and college days along with her heritage, But as a guide she was not in tune to why she was there or who paid to be there. She also stated over 4 times she gives private tours. Plugging her own self, and then saying if you received a text from her then you have her phone number So all in all this tour cost twice as much as the others. My back hurt and knee hurt from being cramped in the van in the back. They did not enforce the mask policy once back in the van. There was no lighted stairs and the stairs to get out were about 3 inches wide and no handle, making it dangerous to take this tour. The tour guide herself did not wait for the group to get out of the van before taking off and talking about history and when it was brought up they couldn't hear her reply was to keep up. There was not a consideration for the guide to have a flashlight for us to follow and find out where she was. We followed others and her voice at times. Then the cost to get back to our hotel was another 20 dollars. So we paid 45 dollars on top of this tour that was twice the price of others. Truthfully I would want our money reimbursed or given credit for viator trip sometime. This one is an accident waiting to happen and truly the most horrible experience I have ever had with Viator. Suggestion would be to give the driver a flashlight. Do not pack your customers in like sardines, and get rid of the tour guide and give the next one a flashlight, and possible one to use for your riders. Viator usually has great tours, and beat everyone out thats the only reason we paid to ride to their ONE pickup site.