Perfect experience until...Our son took a turn too sharply & laid his Ace on its side. He wasn’t hurt & we were ok to pay for damage out of the $3000 deposit. 17 days later, I got the estimate-$4500! Parts, labor & $150 per day x 10 for loss of use!
I asked for pictures & the rental agreement. Admittedly, I had not read the 8 PAGE document-and sure enough, there was a per diem clause– but when I questioned it, all I got is “We’re waiting on parts and, because of the virus, we don’t know how long it may be.” I guess I was supposed to be grateful that they only charged me for 10 halfdays but I’ll never believe they turned away business because this unit was out of service.
In addition, there was a charge for $210 for the roof. My son’s Ace did not have a roof! They acknowledged “I got my paperwork mixed up” & I got a new estimate $3755-still over the $3000 deposit but I guess I saved the insurance co a few $$. When I called to discuss what I knew was still an over-estimation of the damage, Brian explained that it had to be restored to near-perfect condition to get max trade-in & that’s why the repairs were so extensive. Lucky for them, someone had an accident in their YEAR-OLD OFFROAD RENTAL vehicle before it was time to trade it in AND that there was a virus that kept them from getting parts & repairs to allow max per diem charges when tourism was off 18-23% from last year.
I would def do another off-road adventure in Sedona-the scenery was spectacular-but NOT w/Sedona ATV.
Відповідь від хоста
Aug 2020
As rentals in Sedona are more popular than ever before, we absolutely charge for loss of use when a vehicle has been wrecked...and this is gone over in detail before a customer leaves our parking lot. The ACE rents for $400 per day and we completely sell out on weekends, so we take a hit every day that we can't send it out. Also, we don't trade our vehicles in, they are leased directly through Polaris (we are a Polaris Adventures Partner, so we work very closely with them regarding rentals, repairs, and safety protocol), so yes, they have to be repaired before we rent them out to someone else or turn them back in to Polaris for new models every 4-6 months.