We waited for a while upon entering the establishment before we were even acknowledged. Once placed in the room, we did fine moving to the second phase. We had to request assistance from the staff on the second phase and it took a bit, and several shouts and waving at the camera to get a response. This happened three or four times. It wasted much needed time and once we reached the last step, we ran out of time due to a non-functional machine. It was challenging, and fun, however, we did not expect to be ignored upon entry, during the game, and even at the end of the game. When the time ran out we stayed in the room for a while before deciding to open the door to leave on our own, unescorted. Again, not a single person around to assist us.