I typically refrain from sharing negative feedback, but in this instance, it's warranted. While the guide was commendable, the locations visited left much to be desired. It appears they chose establishments without much consideration. The first stop offered only average coffee or tea. The subsequent taco venues were subpar, followed by an ice cream spot that, while good, lacked the charm of a neighboring homemade shop. Having pancakes at 3pm felt out of place and underwhelming. Overall, the tour's quality barely reached a C-/D grade, with seemingly poor choices in dining destinations. Having experienced numerous food tours, this one ranks among the least satisfying. I'd advise seeking alternatives, recalling a stellar experience in Austin eight years ago with a different company, which was truly exceptional.
Відповідь від хоста
May 2024
Thank you, Troy, for sharing your feedback about your recent experience on our Austin Walking Food Tour. We genuinely appreciate your candid review and take your comments positively.
We're glad to hear that you found our guide commendable. They strive to provide insightful and engaging tours to our guests, and it's rewarding to see their efforts acknowledged.
On the other hand, we regret that our chosen venues failed to meet your expectations. Our selection process aims to offer guests a diverse and authentic culinary experience representative of the local culture. However, we understand that individual preferences vary, and we'll certainly take your feedback into consideration for future improvements.
While we strive to provide exceptional experiences for all our guests, we acknowledge that there's always room for growth. Your feedback is invaluable in helping us refine our offerings and enhance the overall quality of our tours.
We do take pride in the positive reviews we've received from many guests - highlighting our delectable selections and memorable experiences they've had with us. We’re disappointed that your experience did not reflect this sentiment and assure you that we'll do our utmost to address the issues you've raised.
Thank you once again for sharing your insights, and we hope to welcome you back on one of our tours soon. If you’d like to discuss this further, don’t hesitate to reach out to us at
[email protected].