We at Big Bus Tours strive to provide the best guest experience and I deeply apologize that we failed you. I would appreciate it if you would reach out to me directly at
[email protected] so I can better understand your situation, what day you traveled with us, what stop you were waiting at, what number you were trying to call, etc. This will allow us to look into these issues and ensure that every team member does their part to fulfill our commitment to a great guest experience. I would also like to see what I can do to make this right. I hope to hear from you soon.