We booked this coming off a cruise ship and were taken to Quincy Market by shuttle bus organized by the cruise line at a cost to us. Getting off this shuttle we had no idea how to get to the pick-up points of the tour, asking various people for directions and ending up having to walk 10 blocks difficult for 2 seniors and finally being able to flag down a trolley. Much better directions to pick-up points need to be given. Also, when booking the trip I requested the harbor tour as well, which ended up not being listed as included on our voucher and we had to pay for it again. The Trolley tour and Harbor cruise itself were great and there were very good commentaries.