This makes the 3rd time over the years I've done one of these carriage tours with Old South. The family members with me had never done one and really enjoyed it. It's nice that they have a small area for guests to sit down while waiting, with restrooms, and a ramp for those who have mobility issues to easily get into the carriage. I did learn a few things I didn't know even though years ago I both lived and worked South of Broad. As you probably know, in order to not overload the same beautiful streets with endless carriage tours, the city now has several designated carriage routes and every carriage tour regardless of company, has to stop at a kiosk at the beginning of the tour for a Tourism Official to do the lottery thing and assign which tour you will take. Unfortunately, the one we were on was a less stellar tour which involved going by a lot of parking garages and places with lined up garbage cans. Granted, there were some pretty houses, but if this was the only carriage tour you ever had in Charleston, I would feel bad for you. One factor that affected our tour was that early on, there was a huge moving truck blocking our route so our driver had to compromise and go a slightly different way at the beginning. Otherwise, at the tourist official kiosk, a whiteboard there does inform the carriage drivers of any potential problem areas. In addition, I thought our guide this time was a little "edgy" and slightly negative/sour-ish. I just thought he could have had a more gracious, warm attitude. I can't remember his name but I think in general they all need to remember they are sometimes the first ambassadors for the city that guests experience. The carriage was surprisingly comfortable, much to the happiness of my bad-back husband, and even on a hot day it seemed breezy and comfortable under the shaded carriage. Even though this wasn't my favorite tour, I think everyone who comes to Charleston should do a carriage tour and in general, that Old South is the best. It's completely out of their control which route is chosen, and I understand the importance of spreading them out. And Old South treats their horses very well too, which is important.