The tour was great until they dumped us in the middle of downtown for three whole hours. After we had lunch and walked around the shopping district most of us had nowhere to go and no where sit and wait for two plus hours. Everyone in our group of 8 was more than a little upset.
Pearl harbor was magnificent. Our greeter at the Maui airport was great. Unfortunately, our hotel/airport transfer was part of the package we paid for and then they deleted that from the package with no refund. Numerous inquiries resulted in no return comments or resolutions. Delta Vacations points the finger at Viator, Viator points the finger at the local tour provider. Meanwhile, we were victims of bait and switch. Our guide was good when he stuck to the history and information of Hawaii. Unfortunately, he worked too hard at trying to be humorous and it just fell flat. Punchbowl was a drive-by, no getting out of the bus.
The crew here at Maui weren't particularly informative or helpful. We weren't directed to our check in, security,... Even though we booked some weeks ago we did not have assigned seats on the return flight and we stuck in the very back of the plane by the engines. However, our driver and guide once we got to Maui was fantastic. Ed made up for it all. We give Ed 6 stars, the rest a 2.