It was a wonderful day. The bus arrived on time for pick-up, driver was GREAT!! The airport greeters were very well prepared and nothing left to doubt. The bus driver/guide BEN was absolutely the best. Very knowledgeable and GREAT personality.
I would use this travel service again and would suggest to others.
The only confusing thing is after you book trying to get a hold of the right people to confirm your reservation. You don't go through viator at that point, you go directly through to Polynesian Tours. I had to call twice on 2 separate occasions because the first person would always say they would call me back and never did. Come to find out, it was because somehow the reservation had my name with a type-o and they couldn't find it! I just had to be persistent. Once all of that was cleared up, the trip went really well. It does make for a long day but it is worth it! Plus, you are on vacation so you can plan to go to bed early the night before and sleep in the next day. It was nice to have transportation in Oahu and nice not to have to pack another bag to stay over night on a different island.
Everything went smoothly, great tour guide. I think we got lucky that we did the tour on a Sunday as there was not a lot of traffic.