It was my First Time Last sunday at Disneyland. And as I studied tourism Management, it was always my Dream to work there once. However, I am glad I Never did as the Whole Experience was so disappointing. All the Rides are so old, break down all the Time and the staff is so unfriendly. This is certainly Not what I Expect when I pay 150usd per Person and kid.
We went Last sunday to Disneyland with our 2 Little Kids. Luckily we got genie fast Tickets otherwise we would Not have been Able to ride a lot. However all the Little Kids rides like tea part, dumbo, Alice, peter pan do Not have fast lanes, so it makes actually no Sense to buy genie for Little Kids.
However for the First Ride I waited 75 min with my son for rise of the resistence, only That it is Breaking down while we are on the ride, we got fast lane Tickets to come back Later, but as everybody got it, it of Course Took over 30min on the fast lane later as well. A friend Who is going to disneyland all the time was Kind of Shocked when I told him That we did Not got fast Passes for everywhere for the whole day, which was Common a few Years ago, as we wasted 1,5 hours for not beeing able to ride, ride of the resistence.
When we wanted to do the rider Switch at Thounder Mountain, it was broken down as well. And when we were riding Space Mountain, it broke down while we were on the ride, the Staff even had to push us to the station. The Kids were scared from the dark and a broken down ride and the worst was That there was Never an apology or anything.Not Even an offer to Ride it again. And Even with genie you can only do each ride once in the fast lane.
Also Buzz Lightyear's Space Ranger Spin and Splash Mountain broke down when we were on.
It is Nice That genie Pass includes all pictures for free. However there was barely a chance to take pictures. My kids wanted to take pictures with minnie and Mickey mouse, but this park area was under construction. There was a 75 min queue for Princess pictures and On rides only Space Mountain and splash Mountain Took pictures.
Furthermore I was very shocked By the none existence of staff training, like Nobody Heard before of creatina a positive Customer Experience.
-we Went for lunch to Naples, while we were still waiting for our pizza, my husband got bis ordered gnocchi but no cuttlery was on the table. He had to wait and We Even had to ask for it
-we bought icecream next to autopia, i bought the Frozen banana. Which Shows on the pictures with just black chocolate around, the Sales Person Even told us if it is fine with nuts…yes i am fine with all Kind of nuts…but Not peanuts!!!so Why can she Not say its with penanuts? I would have Never bought this
-the worst staff Experience was shortly before the Parade. 30 min before the Start they told us we should go away cause all the Spots are taken and we can not Watch it (we should come back 2 Hours Later with our Little kids?) seriously, i do Not unterstand why People are Not allowed to stand behind the People sitting on the Seats? There would have been enough Space, they just did not let us go there. It should not be surprising That everybody wants to See the Parade, Why is your car management better than crowd management?
Covid spread prevention measurements are all out of place. You can barely find hand sanitizer, nobody wears a masked and when queuing or on the rides of course you can not keep a distance
Also pricing-wise I do not understand why they charge full price for kids above 3. Our 4.5 year old is so litte, she is under 40'' and was not allowed on many of the rides. It would definitely be more fair if pricing is not according to age but according to the kids height.