Although we bought tickets through a 3rd party vendor, we weren't allowed to go on the tour because we weren't in the ticket gal's system. Instead of trying to figure out a way to work around our tricky situation, she just stared at me and was rude.
Then, when the representative for the 3rd party booking agency called about the incident, they hung up on her.
But, the good news is that when we got to take our tour the next day with BayWatch Dolphin Tours, my kids got to see what good customer service should actually be like.
Відповідь від хоста
Jun 2021
We are glad you found a solution, our service is not for everyone. Unfortunately when booking through a third party, things like this happen. Please book directly with us at www.galvestondolphins.com