My hubby and I were vacationing in South Padre and wanted to do a dolphin/eco tour. We went through the choices and found Isla Tours. It said it could not be booked online if it was less than 48 hours and that we needed to call to make arrangements if it was less than that. I called and booked the 1:00 tour for the next day, left our name and phone number.
We showed up the next day for the tour and the kid at the tour desk said they weren't doing that tour today, that they had taken the boat out for a fishing tour. It would have been nice to have received a phone call to let us know so we could make other arrangements. But, we received nothing - not even an apology.
I don't like leaving bad reviews. But, if you are going to treat your customers with such nonchalance, then it is what you deserve