Thanks for visiting! The samples are supposed to be provided at the end of the tour prior to going into the museum room. Perhaps the sample reserve ran out due to the large number of customers. We will look into it. If you would like a refund of the tour, please email me at
[email protected] Please include your contact info, number on the tour, amount paid and refund code 220919-ViaTripAdv68027994151. Sorry your experience was not as expected.