TERRIBLE!
1. The seats were rusted in place and could not be adjusted, causing safety issues.
2. Directions, written did not provide mileage which caused confusion.
3.when we called Kayak office they literally told me to keep going until We were facing water. I explained exactly what trail we were on (correct general area) they said they did not know, we were 1/2 mile off, which we figured out on the way back, too late heading straight back to meet 2 hour coverage. It would have taken us 45 minutes one way to get to trail we were signed up for, to get to the trail advertised.
4. We could not rely on QR code directions as we lost service.
5. Returning bikes went to office where I told the girl
We never got there, seats rusted in place (she knew) just shrugged her shoulders. Not one word of empathy much less empathy.
6. I asked for a receipt that did not have monetary amount, they told me $189.00. Trip Advisor charged $243.00 to my credit card.
Відповідь від хоста
Oct 2022
The bike seats have been fixed, they wern't rusted, just bent from tall large people. We do our best to insect bikes prior to letting people use them.
We have updated directions with mileage and now offer printed directions.
Please give us another chance to make up for the poor experience you had. I would be happy to comp your next tour or rental with us.