Thank you for taking time to post a review, we sincerely appreciate your feedback. It is important for us to hear from our guests as we continually strive to provide the best possible service and tour experience.
We apologize that the tour didn't meet your expectations. We were able to locate your reservation and the associated trip log. Your tour did last 2.5 hours, which is a half hour longer than we typically guarantee, and your guide was able to bring your group to four locations, which also meets our promise of 3-4 points depending on traffic through the park and which locations are the least crowded.
While it is true that the park is available for anyone to enjoy by car, we pride our business on showing our customers the best views of the Canyon, expertly navigating the park to avoid crowds during peak times, all while guests enjoy the comfort of our specially-designed Hummer vehicles.
Another value-add with our service is that our guides are trained to share their vast knowledge of the Grand Canyon and surrounding area while providing a fun and safe ground tour experience.
Please reach out to our terminal manager Stoney if you'd like to share any specific feedback or if there's anything he can do to assist you. He can be reached by email at
[email protected].