My husband and I did the wine-tasting tour. While we did have a table for two, it was on the opposite side of the other small tables that had the view. So we had either full sun on us or a rock wall to look at. This is definitely need-to-know information, although I'm not sure you can "reserve" a spot on the good side of the train.
Unfortunately, the excursion was marred by the host of our car. (Shall remain nameless). But she first announced that our car was NOT part of the wine-tasting, and when we all looked at her in shock and began showing our receipts, she apologized but said she simply "wasn't educated" on any of the wines. Sheesh. A champagne toast was hurriedly poured, but never announced, so we all just drank it on our own time.
Yes, the music was a bit loud, but our host literally SHOUTED over it--kind of annoying. Give the girl a lavalier microphone with a battery pack, for goodness' sake! And the wine-tasting: the wines were good. But there WAS apparently some sort of mix-up with our car, because another host came through and poured us wine but offered no explanation--just pointed to the pre-printed card we had been given and told us all the information was there. The entire car was just a collective "afterthought".
For what we paid, it was kind of a disappointment.
Відповідь від хоста
Jun 2021
We are so sorry for the confusion that occurred with your wine tasting event. These comments have been taken into consideration and retraining is happening now. This is not how we would like a customer of Verde Canyon Railroad to feel. We pride ourselves in quality service and a pleasant presentation.