We've been going out with the Hubbard's boat for many years. Collectively, my wife and I have had 30+ trips. Up to this year, things were pretty good and we kept coming back. We went out last month and things were vastly different. Let's start with booking the trip. We were originally taking a group of 9 out, but that got pared back to 5 the night before. I noticed that Groupon had a "deal" for the 1/2 day fishing trip. The price for the trip on Groupon was HIGHER than the price you would pay with Hubbards. I called Hubbards and asked if there was a discrepancy and sought clarification. The representative advised me that they have no say in what Groupon charges. This..... is ridiculous. I would NEVER allow Groupon to charge more for customers patronizing my business. Groupon is a website that gives a DISCOUNT for some items/services not an UPCHARGE site...... Now let's get to the day of the trip. The woman coordinating the boarding of the boat was a bit over the top. Our group has been on this boat dozens of times. While the briefing was going on, we were calmly talking about the trip when she scolded us for not listening to the briefing. We are a family group, we are very respectful, but she was quite condescending and rude. The fishing trip was NOT what it used to be. The boat did NOT go to the good fishing grounds, and instead stayed closer inshore and a bit south. It was mildly choppy out, and the captain anchored up instead of drifting. After not catching many fish for a long period of time, we literally only moved a few feet and reset. It seemed like they were saving on gas money or the captain wasn't keen on where to catch fish like previous captains. The crew was great and did their job to the best of their abilities, but fishing was poor at best. When we got off the boat, my 13 year old got in line to have our fish cleaned. I was talking with the crew and stayed on the boat for a few minutes before debarking. I joined my son in line and the same woman who scolded us earlier ordered us to the back of the line because my son didn't have the fish in his hand when he got in line. I bit my tongue, and my son didn't understand why she did this, but we complied with the woman who appeared to be having a bad day. Again, we have been going here for YEARS. I don't know if we will be back. We are a humble and respectful family of fishermen who love the sport. This was NOT the Hub that we have embraced for years.
Відповідь від хоста
Jan 2025
We apologize that your experience wasn't awesome, and we are so extremely disappointed to hear about that! However, We would LOVE an opportunity to chat with you when you have a moment and get more info, feedback and have a chance to go more in depth on what caused the experience to not live up to our guarantee of an excellent client experience with superior guest service. If you are willing, please give our owner, Capt Dylan Hubbard, a shout when you have a moment at (727)393-1947 extension 306