I am on vacation and have been a huge supporter of Viator for over 15 yrs. However, on this particular tour I have to request a full refund, because I booked a ski rental separately for a single rider, but once I arrived I was not allowed to ski, due to Viator booking me on a double ski. I told Viator that there was going to be two different Ski rentals and not a double rider. Yet I had to pay for transportation to get there and back out of my pocket and was NOT allowed to Ski! I feel I was mistreated by the Ski rental folks and lied to by, Viator! I am requesting a full refund for $65.97 that’s 1 1/2 of the total payment. I have book 11 tours and I should be given my refund without any problems!
Відповідь від хоста
Aug 2021
There are two different prices for jet ski. If you ride a jet ski tandem - two people - the price is $70 per person. IF you ride the jet ski solo the price is $130.
All prices are per person, not per jet ski.
We are happy the other person in your party was able to use your ticket for their jet ski ride