Aloha.
Despite how long this business has been running there are some tweaks that they could use:
-Entrance and processing - the line is long; customers are not sure what or how to proceed; post up specific steps to processing.
-The booking website of Viator.com needs to refine that A booking of 3 equates 3 adults (even if 6+ years old) will need to be upgraded which is another charge because the (this is for Jet Skis) rides are single and double, this is NOT in the Viator booking site and is sneaky because there is NO way to define that. A party of an odd number of people will always incur a charge to be upgraded on the Jet Skis, am I correct? Because who is going to wait around while the doubles go out?…
-The operator giving instructions to the group needs an upgrade in attitude and not sound too condescending - where is the Aloha spirit?
-Overall, it was exciting on the Jet Skis - the waves were choppy, an overcast day but manageable.
Mahalo.