My wife and I and another couple booked a 6 day Katy Trail ride in Missouri in December of 2021 for a week in September 2022. On about 30 days out we received in the mail a trail map booklet and a confirmation of the hotels that had been reserved for us. We arrived in Saint Charles the night before and set out in the morning to the pickup point. 8 AM came and went and the Shuttle Service did not arrive. Nearly an hour late, the van pulled up to load our bike and the 13 plus people that were scheduled for the ride that week. The Van, a 1998 Ford Econoline 350 was LOUD, allegedly because a catalytic converter was stolen the night before? Let's just say the decibel reading in the van was outrageous! However we had not gotten to the worst part yet!! About 45 miles outside of Saint Charles, in the Town of Wentzville, a radiator hose blows and we are stranded at a Truck Stop, three and a half hours away from Clinton Missouri our starting point for the week long bike ride. Since my wife and 3 of us came all the way from Florida, I offered to go to any Napa or Auto parts store to find a Hose. After calling around and locating one, I called an UBER and headed to the Napa for the parts. Upon my return, the driver had the hose off and out and we replaced with the one I had returned with and within several hours we were back on the road. When we finally arrived in Clinton Missouri at 3:30 pm about 4 hours late there was no waiting around, we had to get cranking out the miles. After sunset, we arrived at our Hotel in the dark, totally spent from the loud loud van ride of the day and repairs of the van. Several couples dropped out and failed to ride the following days, most likely due to the experience on the first day and the lack of communication from the owner of Crossroads. For our inconvenience, we all were refunded each $100 dollars of the more than $1000.00 paid for the trip. The remainder of the trip we tried to forget the first days experience and enjoy why we came to ride the longest rails to trails in the US. We did have a nice week, weather was wild, from 99 on day one to 50's on day 4. Overall the trip was a success for my wife and I, but the couple we went with decided to head back to Florida after night 3 and not complete the ride. I wanted to go with a tour company to set up the hotels and help me figure out each days route, but I would look for someone other than Crossroads to shuttle your bikes and you to the starting line. Bike Depot has shuttles there are others that make the trip as well. I don't recommend Crossroads Bike Tours due to the age of their equipment and shuttle and lack of communication. The pictures of the shuttle depicted are not anywhere near the quality of shuttle that picked us up.