Hannah and Anna are the dream team! I seriously cannot praise them enough! It was the last day of our trip and conditions were rough and rainy, but we were willing to go if the boat was going. We were made aware that we could reschedule or cancel for a full refund. They were very detailed in stating that due to the conditions the dolphins may not be seen and water for snorkeling would be very choppy. They were also very detailed in stating that if the boat went out and the trip was amended or cut short there is no partial refund.
We went out on the boat and had a wonderful time despite the rough water and rain! They were awesome with our kids answering all their questions about the boat, wildlife, and water.