Way too long a wait for the van to arrive. Second chance with this company, no more.
We think the driver did his best with his overload there were 11 people plus the driver with holiday luggage we were like sardines unsafe as well unable to use seat belts ( we had to have luggage in with us and at one stage case fell out but driver was very helpful The O'Sullivans Australia
The trip to JFK was horrible. We were the first to be picked up. The Concierge at our hotel assisted us with our luggage; the Shuttle bus driver did nothing. The trip to the airport took two hours. We went round NYC in circles picking up people everywhere. The bus was full with adults and extremely cramped. It was not a good experience.