This was a great luau experience, but in a very large group. Even though the reservation says preferred seating, it means nothing. We got there early and the crowd was already large so we were seated towards the middle back. The people who had done this before knew where to go stand to see the removal of the bbq pig, but since we did not we could see nothing. The food was pretty good, but the show was awesome. Great dancers, both male and female and good Hawaiian history story. Loved that part!! Since you are seated with others it is out of the control of the producers. Our table mates turned out to be stuck up rich people, but that can't be held against the Luau! Overall we loved the experience and want to bring back our whole famiky.
This was an amazing show, and and the food was fantastic. We have a whole group of picky eaters and no one likes the same thing, but everyone filled and emptied their plates multiple times. The dancers had my electronically addicted kids mesmerized. If you go to Maui, don't miss this one.
We paid extra for premium seating but the check-in folks missed it on our tickets when we checked in and seated us toward the back, facing away from the stage. After double-checking with the staff twice the first person we spoke to basically said there was nothing they could do, it became clear the we were not seated in the correct area and the second person we spoke to had to squish us into a table by adding an extra chair which made everyone at the table a little tight. We were still seated with our backs facing the stage but ultimately we turned our chairs around and had front row seats. Resolving the seating issue took a lot of time and my husband and I were aggravated by the time we were finally given our correct seats. Much of the luau time is taken up with eating nobody performs during that time. I'd say the actual performance time is about an hour. Our kids 4 and 9 really enjoyed the luau, but for the cost, the quality of the food, and the seating issue, my husband and I didn't feel like it was something we'd do again.