Overall, this tour was awesome.
We were picked up right out front of our hotel just after 9:30 (we were told to expect pickup between 9:30 & 10). They were very prompt, so I appreciated that. The driver that picked us up from the hotel was not the one that took us on the tour, so we did have to transfer to a new bus. That was no big deal though, because we could sit on an air-conditioned bus to wait vs the humid heat.
Our tour guide, Darren, was very knowledgeable and friendly. He had lots of information to share as we drove all around. We saw lots of sites and learned so much about the city. It was a really good overview of all the major areas. He was happy to answer any questions that anyone had too!
This tour definitely felt worth the cost to me.