Absolutely gutted! This was the one thing I wanted to experience on my trip and unfortunately it wasn’t to be! The company has been absolutely disgraceful. There was a RTA and due to this we were unable to get to the cruise on time. A friend contacted the company an hour before hand to see if we could swap to another evening as we knew we we were not able to make it as the traffic was at a standstill! Only to be told NO and NO REFUND!!! I’m sure they could of wavered this and we wouldn’t of minded even if we had just paid for the food but to loose $1,000 is absolutely disgusting!! I will be sharing this on social media also to make sure nobody else books with this company!
Відповідь від хоста
Dec 2022
Hi - Thank you for notifying us regarding this situation. We’re incredibly sorry to hear about your experience, and we would like to investigate the situation further. To do so, please contact us via phone 800-459-8105 or chat with us at www.cityexperiences.com to connect with a member of our team. Thanks for your time.