We confirmed our time for the flight before leasving the UK. We arrived at bout 11.30am for a noon flight, lots of different people about an a stroppy manf said we were to early and to go away and come back as our time was between 12 & 1pm. We arrived back just noon and were told to wait, We actually got on the helicopter at 1.45pm which the tour operator had to borrow a he4licopter from another company. when we got on the helicoptor the pilot said what did we expect from the tour operator they had only been operation a few weeks. I must say it was very frustrating day, as this was after we had found out the Dinner Cruise for the sames evneing had been cncelled. This was our 25th Wedding Anniversary and did not relly go to plan. Once up in the helicoptor the pilot was very good as he felt soorry for us all having to wait so long. The flight itself was excellent so the rating is for that.