After a stressful first day in New York due to Viator's awful service with another booking, me and my daughter were really looking forward to this trip. We arrived an hour before we were due to set sail and went to check in, the ladies at the booking office said that they had no record of our booking with Viator being transferred to them, despite us booking this trip back in October 2017. They told us that they had no room to accommodate us. I told them that we could not do the trip another day due to our tight schedule, we were then told that they could fit us on however continually made the point that they were full. We were squeezed into a corner of the boat and completely ignored for most of the time due to the limited staff on board. We felt like an inconvenience. The whole experience was completely overshadowed by yet more stress caused by Viator. Would not recommend due to such a negative experience with Viator and their poor communication with the organisers of the boat trip, AVOID!