The Niagara Falls trip was awesome! The driver and a tour guide are cool guys. Carlos (guide) was very accomodating with the time we spent there and with other things in between. I will say though, the Amigo Tours need to do a better job communicating with customers ahead of the trip. I had 5 days trying to reach out by phone or email, no response, and the phone number always goes to voicemail with an "All Reps Are Busy" type message. Then they replied to Viator and provided a Spanish phone number, lol. I have some international minutes, but, hey, no. Haha. Other than that, minor thing, the bus is great, but, I do not know the mechanics behind it, even when the road is great, it jumps like crazy. I do not know if that's transmission or wheels or what causes it. That is the bus for like 20-30 people if I recall correctly.
Altogether though, I loved the trip, thanks for everything.
Відповідь від хоста
Aug 2021
Dear Amig@
Thank you very much for your comments, we are delighted to hear that you enjoyed this experience. We take note of your suggestions and we assure you that we will share them with the team to work on improving our service. We look forward to serving you on your next trip.
Dulce, Amigo Tours