My husband and I have vacationed for years in Fort Myers Beach and have gone parasailing many times over the years with Rinalli; however, this time was completely different. I emailed them afterwards to express our disappointment and have yet to hear from them. We took the last parasail of the day. We were taken on a smaller boat to the boat that the parasailing is done. In the past, we enjoyed getting on the boat and getting the boat ride and experience while everyone took there turns going parasailing. We were rushed out transferred onto the boat and immediately went parasailing. We paid for the longest ride with two dips. We do not feel that the ride was as long as it was supposed to be and we purchased the pictures which were blurry and we were cut off in most of them or the parasail wasn't in the picture. There aren't pictures of us taking off either. We had gone parasailing earlier in the week off of Captiva and had a very long time in the air parasailing and our pictures were perfect. We enjoyed being on the boat while everyone else too there turns. This experience was completely different than with Rinalli. I am terribly disappointed in not receiving a response back as it has been two weeks since we contacted them. The original owner has retired and his kids have taken the business over. They had expressed that they transfer you out to the boat to keep the parasail in the air and get the most riders in a day.