WORST EXPERIENCE EVER!!
First time in Philly so I decided to look for fun stuff to do around, due to the raving reviews, I decided to try this one out despite the price of almost a 100bucks. I arrived about thirty minutes early, got the training in and started out the tour, while heading out, the tour guide began asking me if I felt confident riding, granted this is my first time, I said I definitely felt confident enough. Less than 15minutes into the ride, this guy stopped the ride to yell at me in a very condescending manner about not following in a straight line, I felt very insulted but calmly responded and told him I was following all the instructions. This is my first time riding this and I felt I was doing great, we continued the tour and at a stop, something got into my eyes and I tried to remove it and slightly brushed the sidewalk, thereby falling off and that was it, some more condescending words and the tour guide kicked me off.
If this tour company is going to employ guides, best make sure patience is a requirement, I am an adult and not intentionally trying to mess-up a trip for which I paid almost a 100dollars, so not sure why the tour guide kept saying I was refusing to follow instructions when it was barely an innocent mistake.
Based on the overall reviews, I’d say while other tour guides may be great, but Save urself the likelihood of being assigned to this condescending tour guide and go somewhere else.
Відповідь від хоста
May 2022
We are very sorry that you had a bad experience and weren’t able to finish your 2-hour Segway tour. As you would have seen from our reviews, we pride ourselves on our many 5-star reviews, and we believe a very big factor in this is our focus on safety with all of our guests, both at our training facility and on the streets. We want to always be sure that our Segway riders feel confident before they leave our facility and we ask that they listen clearly to their guide at all times, maintaining a safety-first approach while out on the roads so that they and everyone around them has fun in a safe environment. In this case, and after a number of incidents including moving into other lanes of traffic and not understanding the importance of the additional width you take up while on your Segway, our guide felt that he couldn’t continue the tour with you safely and therefore asked that you end your tour prematurely. We are very sorry that this had to happen and would be happy to refund your payment in full or try again on a new tour.