This is a first class service which I would recommend and would certainly use again.
The driver was very professional and courteous.
Driver was prompt, professional, and the car was clean.
Quite stressful as we had to ring the Transfer company 24 hrs before the scheduled pick up to confirm we still wanted the pick up. I was passed to four different customer services people when I did call from New York. All asked the same questions and then passed me onto to another person. I had to assume we would be picked up as planned but wasn't sure. Once at Nashville Airport , call the number on our voucher to be told we needed a local number not main number .....asked how i was supposed to get that and eventually they patched the call through. Got our instructions and went to the Limo pick up point in the airport, lovely car, so was pleased about that. Arrived at our hotel and the driver said we had to pay him more as he had incurred taxes at the airport. Told him i thought we had paid an all inclusive fee , he then immediately called his head office and told me to speak to them ( all this happening in the reception area of the hotel with the hotel staff trying to unload our luggage) The woman on the phone ranted at me that Viator never pay them the correct fee and i was to pay the driver more. I then took my money out and voucher to check with a view to pay him so we could just get into the hotel and check in , he then drove away at some speed without a word. I had also booked this service for my daughter , who was landing at Nashville at 11.30pm that same evening. I then had to wait in reception for her to arrive at the hotel ...some time after midnight as i didn't want her to go through the same experience as me. I knew she wouldn't have US dollars on her as she was arriving from out of the US. The driver unloaded her bags and said Good Evening to us both and then got back into his limo with no mention of any extra fees required ?? why were we treated so differently? I use your service as i am often a female travelling alone and it feels more secure, i have never been challenged in such a way before. Just wanted you to be aware of this.