Hello, I travel from Hamburg, Germany to San Fransisco with my wife and 10month old daughter.
After I waiting for check in I book the transfer (which never happened).
After few hours I was at the desk and they told me the flight was canceled on tomorrow directly I try to get untouched with the company but nothing happened! Since today nobody call me or write me back! But my money is directly charged by PayPal. I standing there after a 14 hour flight with my 10month old daughter and nobody waiting for us! After searching 1hour I realize that nobody are waiting there with a sign with my name on it. I really really pissed of these guys since today nobody get intouch with me.
We take a taxi which was 20 dollars cheaper! Watch out for these complicated company.
Відповідь від хоста
Apr 2022
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.