yes all good but I have used Viator a few times now and I think you need better instructions re pick up or signs on the cars. Drivers always very nice.
I was a bit disappointed in this booking..When I first called I was given a price of $24.95..when I called to book, the price quoted was $50. When I called to confirm the day before arrival, I was told there was a $10 gratuity; when I called to say I was at the airport, I was told that there was an additional $10 fee for "late arrival" (9:30 p.m. isn't exactly the middle of the night). It was disappointing that something that started out fairly reasonable ended up being pretty expensive. In addition, the driver didn't even try to help me get my luggage down some stairs to the entrance of the boutique hotel where I was staying; he just put the suitcases (2) on the street sidewalk and left me to fend on my own. I would normally expect to give a gratuity for good service; this all felt a bit like extortion and not very good service at all.
Followed instructions and received text message upon arrival. Picked up within 5 minutes of collecting luggage. However, although this is a prepaid voucher and Viator specifically states that gratuities are at the discretion of the customer, I was not given that choice. I was told by the dispatcher and the driver that there is a $10. mandatory tip. I was going to tip anyway, but I don't like people trying to extort money from me. I will never use this service again.