They do not track your flight. They will not refund your money. They are verbally abusive on the phone. This is an absolute scam. Do not give these people your money.
My flight was delayed by 30 minutes. The text they send says they will track the flight and you do not need to contact them. I arrived and texted the driver that I had landed and was making my way to the meet up area. No one was waiting. I get a text from the driver that says "Finally, you have arrived. Too bad I waited over an hour for you." I called the office, the woman was belligerent and said the delayed flight was my fault and they would not issue a refund. I told her that the text they sent said they would be tracking my flight. She said it was my responsibility to call them, which is not what their instructions said. The driver texted while I was on the phone and said "I guess I can come back but it will be like 2 hours." I told the woman on the phone and she said "Do you want a ride or not?" I said two hours was completely unreasonable and I wanted a refund since they were not providing any service. She said "**** you!" Who treats customers like this? I called an Uber who were there in 4 minutes and provided excellent service. I am out $88, but have learned my lesson. Do not use. Not worth the hassle or cost of booking another ride, especially at the start of a vacation. A total headache. I would have left a 0 if possible.
Відповідь від хоста
Aug 2022
Dear Customer,
We are very sorry to hear that you were not satisfied with our service. We are constantly checking the quality of our fleet partners, so any feedback is appreciated. Please provide us with your booking number by sending an email to
[email protected], so that we can take a further look at your case.
Kind Regards,
Your Talixo Team