LoveTravel700370
Oct 2021
What was advertised was transportation including discounts for wine tasting and information regarding wineries and history of the area etc... . What we got was a shuttle service for $100 a head that could have been a uber with less COVID potential exposure. The VAN was crammed with people. My partner and I couldnt even sit together I was wedged up next to a complete stranger and falling off the seat, where I couldnt fasten seatbelt. Driver did talk about Geography of santa barbara a tiny bit, and seemed like a nice young man, but it was just for a few moments. When we arrived at each of the three wineries, I was upset to see that our arrival was greeted with an inquiry of who are we, are we paying for ourselves or not etc... We all got pricelists that were identical to everyone else that walked it. No special pricing. No deals. No discounts. We could have driven ourselves here in more comfort and saved lots of money. Then we literally drove across the street to the next two places and got identical standard off the street treatment. Absolutely nothing special for this group.....no special pricing, no discounts, no special access. We just got an expensive jammed shuttle ride that cost too much. Save your money... go with a real tour, or use Uber or something or drive yourself.
Відповідь від хоста
Oct 2021
Hi There! Customer satisfaction is super important to us, especially as a small family business.
Our shuttle service is simply an Uber/Taxi service outside of the fact that we make & confirm all of your reservations for the day, which are required for most wineries in the Santa Ynez Valley due to COVID. We strongly encourage guests to book our all-inclusive tour as it includes your tasting fees & lunch for the day but offer the shuttle as a more economical option for the day and/or it is very popular for guests who are members at wineries. An Uber from Santa Barbara to for example, Fess Parker Winery, is $75 one way, so we see the shuttle service as reasonably priced since it includes transport to 3 wineries/tasting rooms and all your reservations. Our vans seat 14 passengers and as of now we are operating with a reduced capacity of 12 guests which we definitely hit on the weekends as one of the more popular vendors in the area for tours/transportation to the valley. We will follow-up with TripAdvisor to ensure they are not falsely advertising any aspects of our tour -- we don't advertise as a company discounts/deals at the wineries.
We hope you'll join us in the future for our all-inclusive tour.