We booked our tour a week before traveling from Alabama to Savannah and , gave Shannon Scott our credit card number and was told the Chatham cab company would pick us up at 1:30 at the Pirate House. At 1:45, we were finally able to get the Chatham Cab Company and was told that Shannon Scott hadn't told him about a 2pm tour, but he came and took us out to Bonaventure Cemetery. We had to pay him $30. We were lucky that a different tour company was just starting a tour and allowed us join them, at another cost of $25 each. Shannon Scott could NOT be reached by phone and the Chatham cab company was to come back out when our tour was over. When we called the cab he informed us he would have to find someone to come pick us up, as he couldn't. The Cemetery closes at 5pm and we were two senior citizen ladies stranded at the Cemetery. No bus or trolley run this area, so the Tour guide,from "Bonaventure Cemetery Tours", Donna, gave us a lift in her car back to the Visitors Center. DO NOT book with Shannon Scott Tours!! He may or may NOT show up! DONNA gave us a very informative tour , full of history and stories, we are thankful to her for saving our one day available for this adventure. Call Donna at Bonaventure Cemetery Tours for your tour of the cemetery.
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May 2012
What can I say, but off day? I had one, I admit it. Usually there is a morning tour or an afternoon one, and my ticket vendor kicks me an automated email showing me the day's itinerary. I received the email but saw no tours for the day. So this situation very much miffed me. So much so that I scrambled to call this purchaser to personally apologize for the let down and she accepted my apology. Even if a customer or client has a grievance, I stand by them as my customer and the belief that I owe it to them to take care of them. Her money was refunded naturally and I extended the offer that if she should return to Savannah, I will take them personally on a private tour to make up for it. I truly love my customers so when they feel hurt, I feel it too. It is my aim to satisfy everyone of them and to blow them away with a cemetery called Bonaventure and so when there is error, I take it very personally for all of those reasons and more. Next time we'll nail it I promise!