Hello keralynn2021. We are deeply sorry to hear about your experience with us. Big Creek Expeditions is usually known for exceptional customer service and we regret that we did not live up to those expectations for your family. We genuinely appreciate the feedback on your trip with Curly, as it helps us improve overall as a business. If you would like to discuss the matter further, please email
[email protected] or call us at 423-487-0178 and ask to speak with Debora, the office manager. We would love to have the opportunity to speak with you about your experience and work toward earning back your business.