While we had fun and the assistant tour guides Ben and Diego were patient and helpful, the main guide Jason had no empathy or patience for the few inexperienced riders in our group. He was condescending, rude and a downright jerk to people despite telling all that we could ride at our pace and just have fun. Jason rode ahead of everyone with his dog and yelled back instructions that maybe the one person behind him could hear. He berated people before the tour even began for looking away for even a second. He almost kicked someone out when first starting the ride (despite starting on a hill)… two people crashed (one into the bushes off the edge of the mountain and one trying to help her), and just stood on his bike 100 yards ahead and yelled for people to hurry up… he never moved to check on anyone … luckily his assistant Diego helped all and was very empathetic despite Jason’s yelling. Diego was great, as was Ben who aided another slower rider.
While we did have some fun (thus the second star), Jason did not let us bring cameras, took no scenic shots (most pics of his dog on a rock, who looked miserable and not happy to be there).
If you are comfortable with e mountain bikes and need no instruction or help, it could be fun for you … or just wait until Diego and Ben eventually get sick of Jason.
Jason, if you are reading this, show some empathy, care about the safety and health of your riders, advise of a skill level required and don’t accept first timers, or just stay out of it and let your assistants go on the rides.
Відповідь від хоста
Jun 2024
Dear Donald,
Thank you for sharing your feedback. I’m sorry to hear that your experience did not meet your expectations. I want to address your concerns and clarify some points from our perspective.
Safety is our top priority, which is why we provide a thorough orientation on bike controls and safety protocols. While it might seem strict, emphasizing eye contact and attention during this time is crucial to ensure everyone’s safety.
On the day of your tour, we had three guides present, including myself, to ensure all participants received adequate support. I understand it can be challenging to hear instructions in a group setting, but we rely on our guides and participants to relay information through the group. My intention in speaking loudly was to ensure everyone’s safety, not to cause annoyance.
Regarding the incident where two riders fell, I assure you that all three guides, including myself, checked on the riders immediately. As a certified mountain bike coach and wilderness first responder, I take such situations very seriously. It's important to note that we all evaluated both riders for injuries before continuing.
Concerning the photos, I personally took 39 pictures and 4 videos of your group, which were shared via AirDrop at the end of the tour. I’m sorry if this was overlooked.
We do welcome first-time riders and have successfully guided many over the years. However, having some basic bike riding skills is essential to ensure the safety and enjoyment of the group. We made every effort to accommodate all skill levels during your tour, which included having extra guides.
We are committed to exceeding our customers' expectations and continually improving our service. We take pride in our numerous positive reviews and been give the Gold Badge of Excellence.
Your feedback will help us enhance our future tours. Thank you again for your review. We hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Jason
Owner, LifeRush Adventures Mountain Bike Tour Company